Refund & Replacement Policy

Returns at the door

• Inspect the seal before paying. Refuse the parcel if the seal is broken.
• Refused sealed items cost you nothing — no payment is taken.

Dead on arrival (within 24 hours)

• Message +91 96710 58679 on WhatsApp with your order details and a short video.
• Verified faults are replaced free with the same or an equivalent product.
• If no replacement is in stock, we refund the amount by UPI within 3 working days.

Not eligible

• Opened or used devices, except verified dead-on-arrival cases.
• Physical damage, water damage or tampering after delivery.
• Flavour preference — flavour choice is subjective and not a defect.

How to raise a claim

1. WhatsApp +91 96710 58679 within 24 hours of delivery.
2. Share the order message, product photos and a video of the fault.
3. We confirm the outcome the same day and arrange a swap or refund.

People also ask

Can I return a vape after opening it?

Opened or used devices cannot be returned for hygiene and safety reasons, except when the device is dead on arrival and reported within 24 hours.

What if my device stops working on day one?

Message +91 96710 58679 within 24 hours with a short video. Verified dead-on-arrival devices are replaced free of charge.

What if I received the wrong flavour or product?

Keep the item sealed and message us the same day. We swap it for the correct item at no extra cost.